Terms and conditions – FRIENDLY CLOTHINGS

1. Price

At Friendly Clothing, we offer you a hassle-free shopping experience, starting with transparent pricing:

Currency: Our prices are indicated in Euro (€).
Delivery Costs: Please note that the prices displayed on our product pages do not include delivery costs.
Price Changes: We reserve the right to change prices without prior notice.

2. Registration (Customer Account)

Your security is important to us, which is why we require you to create a customer account to place orders:

Accuracy: You are responsible for providing accurate and complete registration data.
Updating Information: Any changes to your provided data should be promptly updated on your profile.
Password Confidentiality: When registering, choose a password that remains strictly confidential and should not be shared with third parties.
Password Security: You are solely responsible for the use, storage, and security of your password. If you suspect unauthorized access, please inform us immediately.

3. Shipping

We aim to get your order to you swiftly and efficiently:

Dispatch Time: Your order will be dispatched within 24-48 hours after payment confirmation.
Tracking: Once shipped, you will receive an email containing your tracking number.
Multiple Packages: In some cases, your order may be shipped in multiple packages.

4. Returns

Your satisfaction is our priority, and we understand that sometimes returns are necessary:

Return Process: If you are not satisfied with the quality of our products, please contact us within 7 days of receipt by emailing service@friendly-clothings.com. Provide your order number and reasons for the return.
Inspection: Returned items will be inspected for defects. If a defect is identified, we will either replace the item or issue a refund in the form of a coupon.
Condition: Please note that we cannot accept returns for used or opened items.
Return Address:

JNK LOGIC S.R.O. Vojtěšská 211/6, 110 00 Praha, Nové Město CZ28487184

5. Payment

We offer convenient payment options for your shopping ease:

Credit Cards: We accept Visa, MasterCard, and American Express.
Bank Transfer: Bank transfer is also available as a payment method.

6. Shipping Error

We take utmost care to ensure your order is accurate, but errors can occur. Here’s our process for addressing them:

Immediate Verification: Please check your order upon receipt.
Notification: You have three (3) working days to notify us of any shipping errors. We recommend taking a picture of the UNOPENED vacuum bag to prevent disputes.
Compensation: In the event of a shipping error on our part, we will offer compensation on a case-by-case basis.

7. Privacy Policy

For details on how we handle your privacy, please refer to our Privacy Policy.

8. Changes to Our General Conditions

We may update our terms and conditions periodically. Changes will be communicated:

Notification: We will notify you of changes by posting them on our website.
Regular Checks: Please check this page regularly to stay updated on any modifications.
Effective Date: Changes to our terms will be effective when posted here.

10. Customer Service

If you have any further inquiries or require assistance, our customer service team is here to help. Reach out to us via email at service@friendly-clothings.com.