Refund and Returns Policy

At Friendly Clothing, we want to ensure your complete satisfaction with your purchase. Our refund and returns policy is designed to make the process as smooth as possible.

Eligibility

Our refund and returns policy lasts for 14 days from the date of your purchase. If 14 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.

To be eligible for a return, the following conditions must be met:

Unused Condition: The item must be unused and in the same condition as when you received it.
Original Packaging: It should be returned in its original packaging.

Non-Returnable Items

Additionally, the following items are also non-returnable:

Gift cards
Openned itiems

Proof of Purchase

To complete your return, we require a receipt or proof of purchase. Please ensure you keep this document safe.

Manufacturer Returns

Please do not send your purchase back to the manufacturer. Contact us directly for all return inquiries.

Partial Refunds

In certain situations, only partial refunds may be granted. These include:

Items Not in Original Condition: If any item is returned not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Late Returns: Items returned more than 14 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, we recommend the following steps:

Check Your Bank Account: Ensure you have checked your bank account for any pending refunds.
Contact Your Credit Card Company: Sometimes, it takes time for refunds to be officially posted.
Contact Your Bank: There may be processing time involved before a refund is posted.

If, after following these steps, you still have not received your refund, please contact us at service@friendly-clothings.com.

Sale Items

Please note that only regular priced items may be refunded. Sale items are exempt from refunds.

Exchanges

We will only replace items if they are defective or damaged. If you need to exchange an item for the same one, please send us an email at [email address] and mail your item to:

Friendly Clothing Returns:
Jerycan CZ s.r.o
– Vojtěšská 211/6, Nové Město (Praha 1)
110 00 Praha
Czech Republic

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be informed about the return.

Shipping Returns

To return your product, please mail it to:

Friendly Clothing Returns :
Jerycan CZ s.r.o
– Vojtěšská 211/6, Nové Město (Praha 1)
110 00 Praha
Czech Republic

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.